Feedback from previous guests about their experience.
66%
liked the hotel and would stay again
convenient location
included dining
poor customer service
lacks management presence
6.6/10
Nice
Rooms
8.0
Location
7.6
Service
5.0
Dining
7.0
Guest reviews
6.6/10
based on 10 reviews
3.5/5
based on 358 reviews
7.6
7.6/10 based on 516 reviews
#3 of 3 hotels in Llandrindod Wells based on Tripadvisor
Andrew
United Kingdom,
May
2024
7.4/10
The hotel is situated in the heart of Llandrindod, providing easy access to the town center. The rooms feature baths and offer lovely views of the park to the front, creating a relaxing atmosphere. However, the customer service was subpar with a noticeable lack of management presence.
Rooms
8.0
I loved the rooms with baths, and the view of the park was delightful.
Service
5.0
The staff didn't seem to know how the hotel was operated, and the customer service was lacking without a manager around.
Location
9.0
Being located in the center of Llandrindod was convenient for exploring the town.
Dining
7.0
The dining experience was decent with included options like smoked salmon bagels.
Facilities
8.0
The facilities were satisfactory during my stay.
Callum
United Kingdom,
March
2024
6.2/10
The hotel is conveniently located right in the town center, close to the railway station. The rooms offer a view of the park to the front and include breakfast. Sadly, the service left much to be desired with no apparent management presence at the property.
Rooms
8.0
My room, 214, had a lovely view of the park to the front and came with a delicious breakfast included.
Service
5.0
The staff didn't seem to know how the hotel was run, and customer service was quite poor. There was no manager around to address any concerns.
Location
6.0
Despite being in a good signal area and centrally located near the railway station, the hotel was tucked away in the back alley.
Dining
7.0
The dining experience offered good value with included fruit.
Facilities
6.0
The hotel provides the basics without any standout amenities, but the value for money is reasonable.
Harold
United Kingdom,
January
2024
6.4/10
The hotel is located in a back alley near Llandrindod Wells town center, offering a good signal and proximity to all amenities. The rooms provide a park view from bedroom 214 and include breakfast, although the service and management proficiency are lacking. The dining options feature Indian dishes, and the facilities overall are satisfactory.
Rooms
8.0
The room in bedroom 214 with a view of the park to the front was clean and comfortable.
Service
5.0
Service was subpar, with staff not knowing how to run the hotel, and the absence of a manager was noticeable.
Location
7.0
Despite being in a back alley, the hotel is conveniently close to all amenities and near Llandrindod Wells town center.
Dining
7.0
The dining experience, with Indian dishes included, was acceptable in terms of value.
Facilities
6.0
The facilities met basic needs but nothing exceptional to highlight.
Michelle
United Kingdom,
November
2023
5.8/10
The hotel is conveniently located near Llandrindod Wells town centre, offering a view of the park to the front. The service was lacking, with an apparent lack of management presence and poor customer service. The dining experience was satisfactory with included organic fruits. However, the area did not provide good signal, and the atmosphere in the cafe was not as expected.
Rooms
7.0
The rooms were equipped with a bath and breakfast included, offering a view of the park to the front.
Service
5.0
The staff appeared to lack knowledge of hotel operations, and customer service was notably poor.
Location
6.0
The hotel's location near Llandrindod Wells town centre was convenient, but the supposed good signal was lacking.
Dining
7.0
The dining experience included organic fruits, offering decent value overall.
Facilities
5.0
The hotel offered basic facilities, but the overall service could have been better.
Richard
United Kingdom,
November
2023
7.2/10
The hotel is perfectly situated near the center of town and central to everything else, located in ROC park close to Llandrindod Wells town center. The rooms offer a view of the park to the front and come with breakfast included. While the service seemed lacking as the staff didn't appear to know how the hotel was run, the dining experience with tasty sandwiches was included and a great value. The hotel provides convenient dining options and offers a peaceful atmosphere for a relaxing stay.
Rooms
8.0
The room with a view of the park to the front was cozy and comfortable in bedroom 214.
Service
5.0
The customer service was disappointing with no manager around, and the staff didn't seem knowledgeable about the hotel operations.
Location
9.0
The hotel's location near the town center and ROC park makes it central to everything else, providing easy access to attractions in Llandrindod Wells.
Dining
7.0
The dining experience was satisfying with included tasty sandwiches. It offered good value for money.
Facilities
7.0
The hotel provides basic facilities and amenities for a comfortable stay.
convenient location
poor customer service
Donald
United Kingdom,
November
2023
7.0/10
The hotel is situated right in the town center, close to all amenities, offering a pleasant stay overall. The rooms are well-furnished with a view of the park to the front, and the breakfast included adds value. However, the lack of a manager and poor customer service were noticeable drawbacks.
Rooms
8.0
I stayed in a lovely room with a view of the park, and the inclusion of breakfast was a nice touch.
Service
5.0
The service was a bit lacking as there didn't seem to be a manager around, and the staff's knowledge about running the hotel was limited.
Location
9.0
The location was convenient, being right in the town center close to all amenities.
Dining
7.0
The dining experience was enjoyable with delicious crepes provided, contributing to the value for money.
Facilities
7.0
The hotel had adequate facilities that met the basic needs of guests.
convenient location
lack of manager
John
United Kingdom,
September
2023
6.8/10
The hotel is ideally located in the heart of the town, offering easy access to various amenities and attractions. The rooms are spacious and modern, providing a wonderful view of the park to the front and equipped with a relaxing bath. The inclusive breakfast adds extra convenience to the stay, enhancing the overall value for money.
Rooms
9.0
The rooms are spacious and modern, with a lovely view of the park to the front and a relaxing bath.
Service
5.0
The customer service was lacking, as the staff didn’t seem knowledgeable about the hotel operations, and there was no manager available. This aspect could be improved for a more pleasant stay.
Location
7.0
The hotel is centrally located in the heart of the town, ensuring easy access to various amenities and a vibrant atmosphere. However, the signal quality in the area was not as expected, affecting connectivity.
Dining
8.0
The dining experience was satisfactory, with handmade pasta being a notable highlight. The inclusive dining option adds value to the stay.
Facilities
6.0
The hotel offers adequate facilities to ensure a comfortable stay, although there is room for improvement to enhance the overall guest experience.
Duncan
United Kingdom,
September
2023
6.8/10
The hotel is conveniently located right in ROC park, offering easy access to the city center of Llandrindod with supposed good signal reception. The service was lacking, with poor customer service and no manager in sight. The dining experience included French pastries and was good value for the price.
Rooms
8.0
The rooms were clean and came with a bath, breakfast included, and a view of the park to the front.
Service
5.0
The staff did not seem to know how the hotel was run and customer service was very poor.
Location
9.0
The hotel is located in ROC park, right in the center of Llandrindod, offering a convenient and central location with good signal reception.
Dining
7.0
The dining experience was satisfactory, especially for the value, with French pastries included.
Facilities
6.0
The facilities were decent, catering to basic needs without any standout features.
Benjamin
United Kingdom,
August
2023
6.4/10
I stayed at this hotel and found it to be conveniently located close to the railway station and in the center of town, making it easy to access all amenities. The service was lacking as there was no manager around, and the staff seemed unaware of how the hotel was run, resulting in poor customer service. However, the dining experience was pleasant with traditional Marche products offered, and the value for the price paid was decent.
Rooms
8.0
My room had a lovely view of the park to the front, and having breakfast included was a nice touch. The bath in the room added to the comfort.
Service
5.0
The service was disappointing with the absence of a manager and poor customer service.
Location
7.0
The hotel's location close to the railway station and in the center of town was convenient for exploring the area and accessing amenities.
Dining
7.0
I enjoyed the traditional Marche products offered during my dining experience. The value for the meal was fair.
Facilities
6.0
The hotel offered adequate facilities that were satisfactory for my stay.
Reginald
United Kingdom,
July
2023
6.4/10
I found the hotel to be conveniently located in the town center, making it central to everything else. The rooms were spacious and modern, and the breakfast included in the stay was a nice touch. However, the service was below par with staff seeming unfamiliar with how the hotel was operated and a noticeable absence of a manager on site.
Rooms
8.0
The rooms were spacious and offered a lovely view of the park to the front.
Service
5.0
The customer service was subpar, with staff not appearing to know how the hotel was run. There was also no manager around to address any concerns.
Location
7.0
The hotel is in a slightly hidden location in the back alley, but it's right in the town center, which is convenient for exploring.
Dining
6.0
The dining experience was decent, with valuable options offered including hamburgers. However, improvements could be made.
Facilities
7.0
The hotel's facilities were basic but functional, covering the essential needs for a comfortable stay.
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